diff --git a/BACKEND/Modules/Admin/app/Http/Controllers/TicketController.php b/BACKEND/Modules/Admin/app/Http/Controllers/TicketController.php
new file mode 100644
index 0000000..fa810c2
--- /dev/null
+++ b/BACKEND/Modules/Admin/app/Http/Controllers/TicketController.php
@@ -0,0 +1,105 @@
+<?php
+
+namespace Modules\Admin\app\Http\Controllers;
+
+use App\Helper\Cache\CurrentMonthTimekeeping;
+use App\Http\Controllers\Controller;
+use App\Models\Notes;
+use App\Traits\AnalyzeData;
+use App\Traits\HasFilterRequest;
+use App\Traits\HasOrderByRequest;
+use App\Traits\HasSearchRequest;
+use Carbon\Carbon;
+use Carbon\CarbonPeriod;
+use Illuminate\Http\Request;
+use Illuminate\Support\Facades\DB;
+
+class TicketController extends Controller
+{
+    use HasOrderByRequest;
+    use HasFilterRequest;
+    use HasSearchRequest;
+    use AnalyzeData;
+
+    public function get(Request $request)
+    {
+        // Get data tickets and user -> pagination, orderby 'desc', filter: fromDate, toDate, status, type, name
+    }
+
+    public function createTicket(Request $request){
+        //Get data from request
+        $startDate = $request->input('start_date'); //Start day
+        $startPeriod = $request->input('start_period'); //The session begins
+        $endDate = $request->input('end_date'); //End date
+        $endPeriod = $request->input('end_period'); //Session ends
+        $user_id = $request->input('user_id'); // ID user create ticket
+        $results = $this->getAllPeriod($startDate, $startPeriod, $endDate, $endPeriod);
+    }
+
+    public function deleteTicket(Request $request){
+        $user = auth('admins')->user();
+        $ticket_id = $request->input('ticket_id');
+
+        // $user->id == user_id of ticket ---> delete
+
+        // else false
+    }
+
+    public function handleTicket(Request $request){
+
+        $ticket_id = $request->input('ticket_id');
+        $admin_note = $request->input('admin_note');
+        $action = $request->input('action'); // 'confirm' or 'refuse'
+        $admin = auth('admins')->user();
+
+    // $admin->id != user_id of ticket ---> continue
+        // Confirm
+            // Add records to the notes table like function Timekeeping.addNoteForUser() based on the $results array
+
+            // Update updated_by and admin_note in tickets table
+
+            // Send notification email to admin (list) and users
+
+        // Refuse
+            // Update updated_by and admin_note in tickets table
+
+            // Send notification email to admin (list) and users
+
+    // false
+    }
+
+    private function getAllPeriod($startDate, $startPeriod, $endDate, $endPeriod)
+    {
+        //Create an array to contain the results
+        $results = [];
+
+        //Use CarbonPeriod to create a period from the start date to the end date
+        $period = CarbonPeriod::create($startDate, $endDate);
+
+        foreach ($period as $date) {
+            //If it is the start date
+            if ($date->isSameDay($startDate)) {
+                //Add start session
+                $results[] = ['date' => $date->toDateString(), 'period' => $startPeriod];
+                //If the start date is morning, add afternoon
+                if ($startPeriod == 'morning') {
+                    $results[] = ['date' => $date->toDateString(), 'period' => 'afternoon'];
+                }
+            } elseif ($date->isSameDay($endDate)) {
+                //If it is the end date
+                //If the end session is afternoon, add morning first
+                if ($endPeriod == 'afternoon') {
+                    $results[] = ['date' => $date->toDateString(), 'period' => 'morning'];
+                }
+                $results[] = ['date' => $date->toDateString(), 'period' => $endPeriod];
+            } else {
+                //Add both sessions for days between intervals
+                $results[] = ['date' => $date->toDateString(), 'period' => 'morning'];
+                $results[] = ['date' => $date->toDateString(), 'period' => 'afternoon'];
+            }
+        }
+
+        //Returns results
+        return $results;
+    }
+}
diff --git a/BACKEND/Modules/Admin/app/Http/Controllers/TimekeepingController.php b/BACKEND/Modules/Admin/app/Http/Controllers/TimekeepingController.php
index 95445ef..f22f6cb 100644
--- a/BACKEND/Modules/Admin/app/Http/Controllers/TimekeepingController.php
+++ b/BACKEND/Modules/Admin/app/Http/Controllers/TimekeepingController.php
@@ -16,8 +16,6 @@ use Modules\Admin\app\Models\Admin;
 use Modules\Admin\app\Models\MonthlyTimekeeping;
 use Modules\Admin\app\Models\Tracking;
 
-use function PHPSTORM_META\type;
-
 class TimekeepingController extends Controller
 {
     use HasOrderByRequest;
diff --git a/BACKEND/Modules/Admin/app/Models/Ticket.php b/BACKEND/Modules/Admin/app/Models/Ticket.php
new file mode 100644
index 0000000..029bfe9
--- /dev/null
+++ b/BACKEND/Modules/Admin/app/Models/Ticket.php
@@ -0,0 +1,20 @@
+<?php
+
+namespace Modules\Admin\app\Models;
+
+use Illuminate\Database\Eloquent\Factories\HasFactory;
+use Illuminate\Database\Eloquent\Model;
+use Illuminate\Support\Facades\Event;
+use App\Traits\HasCacheModel;
+
+class Ticket extends Model
+{
+    use HasFactory;
+    use HasCacheModel;
+
+    public function __construct()
+    {
+        $this->table = 'tickets';
+        $this->guarded = [];
+    }
+}
diff --git a/BACKEND/Modules/Admin/routes/api.php b/BACKEND/Modules/Admin/routes/api.php
index 1b32759..b0db66f 100755
--- a/BACKEND/Modules/Admin/routes/api.php
+++ b/BACKEND/Modules/Admin/routes/api.php
@@ -11,6 +11,7 @@ use Modules\Admin\app\Http\Controllers\CustomThemeController;
 use Modules\Admin\app\Http\Controllers\DashboardController;
 use Modules\Admin\app\Http\Controllers\JiraController;
 use Modules\Admin\app\Http\Controllers\SettingController;
+use Modules\Admin\app\Http\Controllers\TicketController;
 use Modules\Admin\app\Http\Controllers\TimekeepingController;
 use Modules\Admin\app\Http\Controllers\TrackingController;
 use Modules\Admin\app\Http\Middleware\AdminMiddleware;
@@ -126,6 +127,15 @@ Route::middleware('api')
                 Route::get('/get-list-master', [CategoryController::class, 'getListMaster']);
     
             });
+
+            Route::group([
+                'prefix' => 'ticket',
+            ], function () {
+                Route::get('/', [TicketController::class, 'get']);
+                Route::post('/create', [TrackingController::class, 'createTicket'])->middleware('check.permission:admin.hr.staff');
+                Route::get('/delete', [TrackingController::class, 'deleteTicket'])->middleware('check.permission:admin.hr.staff');
+                Route::post('/handle-ticket', [TrackingController::class, 'handleTicket'])->middleware('check.permission:admin');
+            });
         });
     });
 
diff --git a/BACKEND/database/migrations/2024_08_06_135632_create_tickets_table.php b/BACKEND/database/migrations/2024_08_06_135632_create_tickets_table.php
new file mode 100644
index 0000000..8c23ae9
--- /dev/null
+++ b/BACKEND/database/migrations/2024_08_06_135632_create_tickets_table.php
@@ -0,0 +1,36 @@
+<?php
+
+use Illuminate\Database\Migrations\Migration;
+use Illuminate\Database\Schema\Blueprint;
+use Illuminate\Support\Facades\Schema;
+
+return new class extends Migration
+{
+    /**
+     * Run the migrations.
+     */
+    public function up(): void
+    {
+        Schema::create('tickets', function (Blueprint $table) {
+            $table->id();
+            $table->integer('user_id');
+            $table->timestamps('start_date');
+            $table->string('start_period');
+            $table->timestamps('end_date');
+            $table->string('end_period');
+            $table->string('type');
+            $table->string('reason');
+            $table->string('admin_note')->nullable();
+            $table->string('updated_by');
+            $table->timestamps();
+        });
+    }
+
+    /**
+     * Reverse the migrations.
+     */
+    public function down(): void
+    {
+        Schema::dropIfExists('tickets');
+    }
+};