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+
Privacy Policy
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+
1. Introduction
+
+ Prology is committed to protecting your privacy and handling
+ your personal information in a transparent and secure manner.
+
+
+ This Privacy Policy explains how we collect, use, disclose,
+ and safeguard your information when you visit our website,
+ purchase products, or interact with us.
+
+
+ This policy complies with the Privacy Act 1988 (Cth) and the
+ Australian Privacy Principles (APPs).
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+ 2. What information we collect
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+ We may collect the following types of personal information:
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2.1 Personal Information
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+ - Name
+ - Email address
+ - Phone number
+ - Billing and shipping address
+ - Business/company details (for B2B customers)
+
+
2.2 Transaction Information
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+ - Purchase history
+ -
+ Payment details (processed securely via third-party
+ providers)
+
+ - Order and delivery information
+
+
2.3 Technical Information
+
+ - IP address
+ - Browser type and device information
+ - Operating system
+ - Website usage data (pages visited, time spent, etc.)
+
+
2.4 Account Information
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+ - Login credentials (encrypted)
+ - Account preferences and settings
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+
+
+
+
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+ 3. How we collect information
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+
We collect information when you:
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+ - Register an account
+ - Place an order
+ - Contact us or request support
+ - Subscribe to emails or marketing
+ - Use or browse our website
+
+
+ We may also collect data automatically via cookies and
+ analytics tools.
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+
+
+
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+ 4. How we use your information
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+
We use your information to:
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+ - Process orders and payments
+ - Deliver products and services
+ - Provide customer support
+ - Improve our website and services
+ -
+ Communicate updates, promotions, and service notices
+
+ - Prevent fraud and enhance security
+ - Comply with legal obligations
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+
+
+
+
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+ 5. Disclosure of information
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+
We may disclose your information to:
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+ - Payment processors and financial institutions
+ - Shipping and logistics providers
+ - IT service providers and hosting partners
+ - Marketing and analytics providers
+ -
+ Government or regulatory authorities (where required by law)
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+
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+ We do not sell personal information to third parties.
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+ 6. International data transfers
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+ Some of our service providers may be located overseas.
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+ By using our services, you consent to your information being
+ transferred and processed outside Australia, subject to
+ appropriate safeguards.
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7. Data security
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+ We implement reasonable technical and organisational measures
+ to protect your information, including:
+
+
+ - Secure servers and encryption
+ - Access controls
+ - Monitoring for security threats
+
+
+ No system is completely secure, and we cannot guarantee
+ absolute security.
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8. Data retention
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+ We retain personal information only as long as necessary for:
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+
+ - Business operations
+ - Legal and regulatory compliance
+ - Dispute resolution
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9. Your rights
+
Under applicable law, you may:
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+ - Access your personal information
+ - Request correction of inaccurate data
+ - Request deletion (where applicable)
+ - Opt out of marketing communications
+
+
+ To exercise your rights, contact us using the details below.
+
+
+
+
+
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+ 10. Marketing communications
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+ You may opt out of receiving marketing emails at any time by:
+
+
+ - Clicking the unsubscribe link in emails
+ - Contacting us directly
+
+
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+
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11. Third-party links
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+ Our website may contain links to third-party websites. We are
+ not responsible for their privacy practices.
+
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+
+
+
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+ 12. Cookies and tracking technologies
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+
+ We use cookies and similar technologies. Please refer to our
+ Cookie Policy below for full details.
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+ 13. Changes to this policy
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+
+ We may update this Privacy Policy from time to time. Changes
+ take effect upon publication on this page.
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14. Contact us
+
+ If you have any questions or requests regarding this Privacy
+ Policy:
+
+
+
+
+
+
Cookie Policy
+
+
+
1. What are cookies?
+
+ Cookies are small text files stored on your device when you
+ visit a website. They help improve functionality, performance,
+ and user experience.
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+
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2. How we use cookies
+
Prology uses cookies to:
+
+ - Enable website functionality
+ - Remember user preferences
+ - Improve website performance
+ - Analyse user behaviour
+ - Support marketing and advertising
+
+
+
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+
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+ 3. Types of cookies we use
+
+
3.1 Essential Cookies
+
Required for the operation of the website, including:
+
+ - Account login
+ - Shopping cart functionality
+ - Security features
+
+
+ These cookies cannot be disabled.
+
+
+ 3.2 Performance & Analytics Cookies
+
+
+ Used to understand how visitors interact with our website,
+ including:
+
+
+ - Page views
+ - Traffic sources
+ - User behaviour
+
+
These help us improve website performance.
+
3.3 Functional Cookies
+
These cookies allow the website to remember:
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+ - Language preferences
+ - Region settings
+ - Customisations
+
+
3.4 Marketing Cookies
+
Used to:
+
+ - Deliver relevant advertisements
+ - Measure marketing effectiveness
+ - Track user interactions across websites
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4. Third-party cookies
+
We may use third-party services such as:
+
+ - Analytics providers
+ - Advertising platforms
+ - Payment gateways
+
+
These providers may place cookies on your device.
+
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+
5. Managing cookies
+
+ You can manage or disable cookies through your browser
+ settings. Please note:
+
+
+ - Disabling cookies may affect website functionality
+ -
+ Some features (e.g. shopping cart, login) may not work
+ properly
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6. Consent
+
+ By continuing to use our website, you consent to the use of
+ cookies in accordance with this policy.
+
+
+ Where required by law, we will request your explicit consent.
+
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+ 7. Updates to this policy
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+
+ We may update this Cookie Policy periodically. Changes will
+ be posted on this page.
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+
+
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+
8. Contact us
+
For questions about our use of cookies:
+
+
+